Every module you need.
Toggle on only what you use.
Simplicity is built as a set of integrated modules. Switch on the ones your team uses today, leave the rest out of the way, and add them when you're ready.
Cases & Dashboards
The home dashboard surfaces what matters next. Full case lifecycle, status tracking, document archive — every case in one place, accessible to office staff, agents and clients with role-based views.
Payments & Finance
Multiple payment providers, full reconciliation, VAT-aware accounting and remit. Real-time financial intelligence — expected vs received, pending vs confirmed, in suspense and ready for remit.
Chargepayer Portal
A modern, easy-to-use web portal where debtors can log in, view their cases, set up payment arrangements, and access the resources they need. Clear, respectful self-service that improves collection rates.
Workflows & Auto-progression
Define a workflow once. Cases progress automatically through stages — without manual intervention — based on payments, communications, time, returns and field events. Your team focuses on the exceptions.
Returns
Pending approvals, approved this month, total returned, balance returned — with reason codes, visit windows and submitter audit on every action. Returns finally reconcile cleanly.
Communications
Email, SMS and letter — tied to the case, triggered by workflow events, logged automatically. One communication trail per debtor, across every channel.
AI Assist
AI-assisted case triage, summaries and decisioning. Surfaces the next best action on every case, generates concise case summaries, and helps agents prioritise their day.
DVLA Integration
Direct DVLA lookups inside the case record. No tab-switching, no copy-paste — fully audited, with results captured against the case automatically.
Reporting & Analytics
Operational and financial reporting across every module — exportable to your finance stack, with KPIs surfaced where you actually need them.
Audit & Compliance
Every action, on every case, by every user — captured. Built for the audit and compliance demands of modern debt recovery.
Want to see the modules running on your data?
A 30-minute walkthrough on a setup that mirrors how your team actually works.