Simplicity Debt Recovery System

Debt Recovery made
genuinely simple.

One system for office staff, clients, debtors and enforcement agents. Cases move through workflows automatically. DVLA lookups and AI assistance sit right in the case record. And you only switch on the modules you need — so your screens stay clean and your team stays focused.

Designed hand-in-hand with industry experts Stanford & Green Civil Enforcement, then engineered and operated independently by Influential Software.

Simplicity platform shown on a MacBook Pro

Trusted by

Welfare TogetherStanford & Green

Built for the numbers that matter.

Operational and financial KPIs surfaced where you need them — not buried under filters.

424
Total Cases

Track every case in one place — across councils, types, and status.

£661,318
Total Liability

Full visibility on what's owed, by client and by period.

£29,026
Collected

Real-time collection rates with breakdown by source.

£632,293
Outstanding

Know exactly what's remaining — and where it sits.

Platform

One platform. Every workflow.

Six grouped capability areas. Every feature is toggleable on or off — switch on only what your team uses, leave the rest out of the way.

Cases & Dashboards

Home dashboard, full case lifecycle, status tracking and document archive — every case in one place.

HomeCasesDocuments

Payments & Finance

Payments, arrangements and remit — reconciled, VAT-aware and ready for export.

PaymentsArrangementsRemit

Workflows & Returns

Auto-progression moves cases through defined workflows without manual intervention. Returns with reason codes and full audit.

Auto-progressionReturnsAudit

Communications

Email, SMS and letter — tied to the case, triggered by workflow events, logged automatically.

EmailSMSLetters

AI & DVLA Integration

AI-assisted case triage, summaries and decisioning. Direct DVLA lookups built into the case record.

AI assistDVLA lookup

Reporting & Analytics

Operational and financial reporting across every module — exportable to your finance stack.

ReportsExportsKPIs
Every module — and every feature inside it — can be switched on or off, so you only see what your team actually uses.
Payments

Real-time financial intelligence

Track expected vs received, pending vs confirmed, in suspense and ready for remit. Multiple payment providers supported out of the box — every pound, every period, without the spreadsheet sprawl.

Simplicity Payments dashboard shown on a MacBook
Chargepayer Portal

A modern portal for collection rates

Give debtors a clean, easy-to-use web portal where they can log in, view their cases, set up payment arrangements, and access the resources they need — all in one place.

Simplicity Chargepayer Portal shown on an iPhone
Returns

Returns management with accountability

Pending approvals, approved this month, total returned, balance returned — with reason codes, visit windows, and submitter audit on every action.

Simplicity Returns dashboard shown on a MacBook
Mobile

Built mobile-first

Field agents and back-office users get a fully responsive experience. Approve, review and act from anywhere — from a phone, tablet, or desktop.

Simplicity shown on mobile and tablet devices
Why Simplicity

Built for the way debt recovery teams work.

Radically simple

Designed for the people who actually use it — office staff, clients, debtors and field agents. No clutter, no training marathons.

Toggleable features

Switch modules and features on or off so you only have what your team actually uses. Add the rest when you need them.

Auto-progressing workflows

Cases move through defined workflows automatically — without human intervention — so your team focuses on the exceptions, not the routine.

AI built in

AI-assisted triage, summaries and decisioning surface what matters next on every case.

DVLA integration

Direct DVLA lookups inside the case record — no tab-switching, no copy-paste, fully audited.

Built and operated by Influential Software

Your data is held by an independent UK software company — not a bailiff or enforcement firm. Strict separation, long-term support, and an active product roadmap.

Built for everyone in the operation.

One platform — four perspectives. Office staff, clients, debtors and enforcement agents each get a view designed around them.

OFFICE STAFF

For Office Staff

Clean, focused screens with only the actions and data they need — toggleable per role.

  • Role-based views
  • Guided workflows
  • No training marathons
CLIENTS

For Clients

Councils and clients get live visibility on their cases, balances and remit — branded and access-controlled.

  • Live case visibility
  • Self-serve reporting
  • Audit-ready exports
DEBTORS

For Debtors

A clear, respectful self-service portal — view balances, set arrangements, pay through multiple providers.

  • Self-service portal
  • Multiple payment providers
  • Arrangement requests
AGENTS

For Enforcement Agents

Mobile-first case access in the field — DVLA lookups, AI summaries, returns from anywhere.

  • Mobile dashboards
  • DVLA on the case
  • Real-time updates

Plays nicely with your stack

Multiple Payment ProvidersDVLA IntegrationAI ServicesCSV ImportEmail / SMSReporting ExportsREST APISSO
Pricing

Tailored pricing, built around you.

Three tiers to match your scale. Talk to us for a tailored quote.

Starter

For small debt recovery teams getting started.

Contact us
  • Up to 3 users
  • Core modules
  • Email support
Talk to Sales
Professional

For growing agencies with multi-client workflows.

Contact us
  • Unlimited users
  • All modules
  • Multiple payment providers
  • DVLA & AI add-ons
  • Priority support
Talk to Sales
Enterprise

For nationwide operators with bespoke needs.

Contact us
  • Custom integrations
  • Dedicated success manager
  • SLA & uptime guarantees
  • On-prem option
Talk to Sales
See the product

See Simplicity running on your own operation.

A live walkthrough of the modules that matter most to you — cases, payments, returns and more — using a setup that mirrors how your team actually works.

10
integrated modules

Cases, payments, arrangements, returns and more — in one place.

1
source of truth

Operations, finance and field agents working from the same live data.

30 min
guided walkthrough

A tailored demo on your own case mix, council setup and collection rates.

No commitment. Walkthrough led by the product team — not sales.